Modifications & Amendments
All requests for modifications/amendments/date changes must be made in writing and directed to the Chiang Mai Adventures customer care team or your Chiang Mai Adventures Tour Coordinator. If you request a modification/amendment/date change Chiang Mai Adventures will attempt to honour your request at no charge; however a modification/amendment/date change may attract an additional fee. Date-change requests and amendments are subject to availability Chiang Mai Adventures cannot guarantee the success of any date-change request.
Chiang Mai Adventures (or the tour operator) will endeavour to pick you up at the time and date detailed in your confirmation and itinerary. Please check that all details in the confirmation email are correct. It is the customers responsibility to ensure, tour dates and times are stated correctly and to their requirements, so please check the confirmation email carefully once issued.
Cancellation
Tours and treks: At the time of booking you will be asked to pay the full amount. Cancellation and change penalties vary from tour to tour, for inquiries on a specific tour policy please email us and we will be happy to provide you with detailed cancellation and change terms.
Pricing & Inclusions/Exclusions
Prices listed on Chiang Mai Adventures' website are per person unless otherwise specified. All prices are listed in Thai baht. We do not guarantee any price quoted in a currency other than Thai Baht. If you request a quote in another currency other than Thai Baht then this is subject to change depending on the prevailing exchange rate until full payment has been received. Price quotations are subject to change without notice until a booking has been confirmed and full payment has been received.
Hotel/Guesthouse/Hostel Pickup
Chiang Mai Adventures (or the tour operator) will do our best to pick you up promptly at the designated hotel/guesthouse/hostel. It is the clients responsibility to provide the full name and full address of the hotel/guesthouse/hostel. If you only provide the hotel name then we will search on-line for the address the hotel/guesthouse/hostel but please note that it is the customers responsibility to ensure we have the correct address. We will provide the hotel address in the booking confirmation email so please ensure the information is correct. Chiang Mai Adventures must be informed of your hotel/guesthouse/hostel name and address by 5:00 pm the day before your tour is scheduled to departure. If you do not inform us prior to 5:00 pm the day before your tour is scheduled to depart, we can not guarantee that you will be picked up at the time indicated on your itinerary, and will assume that you have arranged your own method of transportation.
Timing and Curtailment
Chiang Mai Adventures will endeavour to complete your stated itinerary in the allotted time, however in rare circumstances (usually due to heavy traffic, traffic hold ups or the pace of the group) It is possible that the stated itinerary can not be completed. In such circumstances, no refund or part refund will be mandatory. Chiang Mai Adventures will endeavour to complete your written itinerary but we can not guarantee that we include any requests for further attractions which are not stated on the written itinerary.
All stated return times are approximate and represent the average time a tour will return to your hotel/guesthouse/hostel. Actual return times can be earlier or later than the times stated depending on factors such as hotel/guesthouse/hostel location, traffic conditions, the pace of the tour if additional options are taken etc. On occasions, the tour can return significantly later than the time stated in the itinerary (please bare this in mind if planning activities after the tour)
Special meal requirements
If you have requested special dietary requirements (example vegetarian, gluten free, nut free etc) we will do our absolute best to facilitate this but please note that we use a large inventory of restaurants and local eateries, our guides will do their best to ensure your dietary requirements are met but the actual food preparation is out of Chiang Mai Adventures’s control. Please keep in mind we are agents for a tour or activity company we will ensure to pass on your special dietary requirements to the operator but again the actual food preparation is out of Chiang Mai Adventures's control.